Understanding RMA Defaults

When you set up RMA default information, you are activating the system to reserve and release parts for shipment using the default data based on the RMA type, branch/plant, service type, service provider, and service group. You can enter RMA default information for purchase orders, credit orders, and sales orders.

When you enter an RMA from a service order, the system retrieves the service provider information from the service order. The system retrieves the address book information from the Work Order Master File table (F4801) that is created when you enter a service order.

When you enter an RMA directly from the menu, the system does not provide the service provider. The system uses the Ship To address as the default value for the customer.

You define the order for the system to search for default values based on the RMA information. The system uses a hierarchical search method, from most specific to most general. When the system finds a match, it stops searching for default values.