Understanding the Assignment of Hold Codes to Orders
You must specify hold codes in the processing options of the Sales Order Entry programs to activate hold codes. The system automatically compares the information in the order, such as accounts receivable information, order and line margin percentages, and partial orders, against every order. To exempt specific customers from credit checking, you must activate the Exempt from Credit Hold option in the Customer Billing Instructions program. If the system places an order on hold, you must release all orders in the Held Order Release program (P43070).
Additionally, you can manually enter a hold code in the order heading information. A value in the Hold Code field prevents the system from processing that specific order.
If the JDESOENTRY workflow process is active, the system processes the order through order hold checking. After you click OK to accept the order, the system checks the processing options for hold codes and compares the order against the order hold information.
If the system puts the order on hold, an action message is sent to the address book number that is defined in the hold code as the person responsible. This message indicates that the order is on hold. The person responsible for releasing the orders can review messages that were sent during the workflow process and access orders-to-release by way of the work center.