Understanding Shipment Tracking

You track shipments to know exactly where the shipments are, both physically and within the system. This information enables you to report on the product as it travels to customers. The system enables you to track shipments using these tracking methods:

Tracking Method	Description
Customer Service Inquiry	You can access shipment status when you review order information in the Customer Service Inquiry form of the Sales Order Entry program (P4210).
Shipment reference numbers	You can use a delivery document number that corresponds to the shipment.
Tracking services provided by carrier	You can track shipments over the internet, through a telephone number, or by other means that a carrier might provide. For example, you might send packages using a parcel carrier that has a website. Using a tracking number, you can link to that website to track the shipment over the internet.

Shipment tracking enables you to:

• View the status and routing information of shipments and pieces.

• Maintain or edit the shipment reference numbers table.

• Maintain or edit the shipment status codes.

• Control the various tracking functions.

This diagram illustrates the variety of ways in which you can inquire on the status of shipments: