Unscheduled Deliveries
You can record delivery of products to customers who do not have sales orders that initiate the shipping process. This type of delivery is called an unscheduled delivery. Unscheduled deliveries can be used only on loads that are tracked as in-transit inventory. For example, you use unscheduled deliveries when not all products can be delivered to a scheduled customer and it was delivered to another customer. This type of delivery is sometimes referred to as a milk run delivery.
You access the Unscheduled Deliveries form from either the Deliver Confirm Load or Disposition Load forms. You set up an unscheduled load by creating an order to load a vehicle and move the product into in-transit inventory. When you build the load, the system adds the shipments for the order. When you confirm the delivery, the system cancels the shipments that were not actually delivered. Then, you can enter information about the shipment that was actually delivered.
The system can either record unscheduled deliveries on an existing order or they can be recorded at the creation of a new order. The information necessary to record an unscheduled delivery includes the address book number for the ship-to customer, the item delivered, and the quantity delivered. You can search for an existing order on which to confirm the unscheduled delivery, or you can generate a new order. If you generate a new order, you can either enter the order number or let the system assign one.
Occasionally, customers must return products to the manufacturer or distributor. The customer usually requests a credit for the return, and you must designate the disposition of the returned product. The system enables you to create inbound unscheduled deliveries for these situations. You can search for an existing order on which to confirm the unscheduled delivery of returned product, or you can generate a new order. You can designate the product as in-transit inventory, and then process the returned product during disposition.