Order Detail

Order Type

Enter a value from the Document Type (00/DT) UDC table to specify the work order type. Examples of values are:

SV: Base warranty service

WH: Equipment work order

WM: Maintenance work order

Note: Work order mass updates of the Order Type field are not supported for manufacturing or tenant work orders.

WO Type

Enter a value from the Work Order/ECO Type (00/TY) UDC table to specify the classification of a work order.

Customer Number

Enter the address book number of the customer. Alternatively, enter text for the name of the customer, press Tab, and then select a name from the list displayed by the system.

Note: If an equipment or service work order has associated parts or labor lines, the update process will generate an error message if you change the Customer field and then run the update process. You cannot change the Customer field for these work orders because doing so can trigger entitlement checking, which is not supported.

Site Number

Enter the address book number assigned to the site. Alternatively, enter text for the name of the site, press Tab, and then select a name from the list displayed by the system.

Note: Work order mass updates of the Site Number field are not supported for manufacturing or tenant work orders.

Note: If an equipment or service work order has associated parts or labor lines, the update process will generate an error message if you change the Site Number field and run the update process. You cannot change the Site Number field for these work orders because doing so can trigger entitlement checking, which is not supported.

Work Order Description

Enter a description of the work order.