Process

These processing options control whether the Priority Code field is highlighted and whether self-service functionality is used.

1. Priority

Specify whether the system applies a contrasting color to the Priority field within the detail area. Values are:

Blank: Do not apply a contrasting color to the Priority field.

1: Apply a contrasting color to the Priority field.

Note: Colors for the Priority field are hard-coded by the special handling field in UDC 00/PR (Work Order Priority).

2. Customer Self-Service Functionality

Specify whether the system activates customer self-service functionality. Values are:

Blank: Do not activate customer self-service functionality.

1: Activate customer self-service functionality for Java and HTML.

2: Activate customer self-service functionality for Windows.

3. Override Address Visual Assist

Use this processing option to override the visual assist on the address fields on the Work with Work Orders form. If you leave this processing option blank, the system uses the default visual assist defined on the data dictionary item. Values are:

Blank: Use the default visual assist from the address data item.

1: Use A/B Word Search (P01BDWRD) as the visual assist for address fields.