Understanding Work Order Processing

You can review existing work orders and update work order information as necessary. For example, as the work progresses, you can:

• Approve a work order and allow work to begin.

• Update the life cycle information for the work order to indicate the progress of the work.

  For example, you can indicate that parts have been ordered.

• Track the costs that are associated with the work order, such as parts and labor costs.

The life cycle of a work order consists of the steps or statuses through which a work order must pass, indicating the progress of the work. For example, the life cycle of a work order can include these statuses:

• Request for work to be performed.

• Approval for work to proceed.

• Waiting for materials.

• Work in progress.

• Work complete.

• Closed.

After you create work orders, you can perform a variety of tasks to manage the work orders as they move through the work order life cycle. For example, you can:

• Search for specific work orders or groups of work orders.

• Revise information, such as start date, priority, status, and so on, as work orders move through the life cycle and demands on the maintenance organization change.

• Review information about the parts lists for work orders.

• Print copies of work orders for use by maintenance people.

• Change the status of a work order to complete, indicating that the maintenance tasks have been performed.