Workflow Processing Rules

Process rules define what information is to be routed and to whom. For example, you can set up rules that define conditions that a work order must meet before a workflow process advances the order to the next activity in the process, as well as rules that govern who receives an approval request. The system uses these process rules:

• Activity conditions determine the next activity, based on information that you set up in an attribute data structure, such as work order status.

• Recipient rules determine the recipient to whom the system routes messages.

As with routes, you determine the complexity of rules according to business needs. For example, you can set up logic by which a work order can progress to the next step only when predefined threshold values have been met.