Self-Service Setup Overview
Before the customers and suppliers can use self-service to access information, you must provide a method for them to perform one or more of these tasks:
Access item information.
Review account information.
Review existing orders and shipments.
Access product and warranty information.
Review information about existing calls.
Review service orders.
When you set up user profiles for the customers and suppliers, you can limit their access to only the self-service menus, based on their user IDs. Customers and suppliers cannot use self-service to add or modify address book, customer master, or supplier master information.