When you install
Requisition Self Service, the K43E08 workflow process is activated; however, the
escalation feature is not activated. The escalation feature allows for messages to be
sent to additional approvers if the first and subsequent approvers do not respond in a
specified amount of time.
Note: In addition to the time frames
specified for escalation for this workflow process, the jde.ini file also contains a
setting for the amount of time before a message is escalated. The jde.ini setting
controls escalations for all other systems in JD Edwards EnterpriseOne. Therefore,
you must consider how each system is using escalations and enter the lowest time
frame in the jde.ini. For example, if distribution lists for Payroll are set to
escalate every three hours, but those in Requisition Self Service are set for every
30 minutes, you should set the jde.ini to escalate every 30 minutes to ensure that
requisition approvals are escalated in the appropriate time frame. You must also
consider the fact that the setting in the jde.ini file always overrides the setting
for the K43E08 workflow process. Therefore, the jde.ini setting should be aligned
with the escalation settings in the distribution lists.
Use these guidelines when activating escalation for K43E08:
If you do not initially activate escalation, you must delete any existing
workflow messages before activating escalation.
You use the Purge
Completed Processes button on the Workflow Design form to delete existing
messages.
See JD Edwards EnterpriseOne Tools Workflow Tools
Guide
If one version of K43E08 is activated and you create and activate the new
version, the system does not process workflow approvals correctly and generates
errors.
If you decide to create a new version of K43E08, you must first
deactivate the existing version.