Reset Password (SCC_USERREG_GET_PASSWORD) Service Operation

This service operation resets a user’s password using the PeopleTools Forgot Password utility. When a user forgets his or her password and uses the Forgot Password utility, the user ID that is provided is used to fetch the associated Forgot Password hint set. The user must provide the correct response to the hint question. The response is compared with the information stored in the database, and when the information matches, a new password is generated and emailed to the user.

The Reset Password service operation:

  1. Evaluates whether the user’s response to the hint question matches the information stored in the database.

  2. Generates a new password if the user’s response and the information in the database match.

The Reset Password service operation includes the following messages:

Input Message: SCC_USERREG_GET_PASSWORD_REQ

The hint response is a mandatory parameter to pass to the service operation. The custom interface SCC_NUR_EMAIL_PSWD is invoked. If the hint response matches the information in the database, the password is reset and all the PeopleTools tables are updated with the new password.

Output Message: SCC_USERREG_GET_PASSWORD_RESP

A new password is generated and emailed to the user through the PeopleTools Forget Password email utility.