Understanding Service Requests and Research Service Items

When candidates select a service item that is configured to initiate a:

• Service request, the My Request Detail page opens, which the candidate then fills out. This is different from initiating a service request from the My Service Requests page because candidates do not need to select the category, request type, and subtype. Except for this difference, the service request behavior is the same. The new request is assigned to an administrator, a notification is sent to the assigned ID (optional), and the candidate can monitor the status of the request from the My Service Requests page.

• Research service item, based on the information the item updates, for example, the candidate would like to create a new assignment, the corresponding Assignment Details page opens, and the candidate fills out the page. When the page is submitted, the information is used to update the candidate's records, and a notification is sent to an administrator to notify them of the event (optional). This results in a new data row in the candidate's records that shows the change. Administrators are able to view this in the Candidate Management or Thesis Management components. Candidates can view this in the My Research Projects region of the Candidate Center.