Creating a Channel

Channels serve as messaging platforms, which lets users access the skill or digital assistant. A single digital assistant or skill can have several channels configured to allow access to it. This setup enables the digital assistant or skill to run on different services simultaneously.

In this section, we're creating a Web channel. While creating the Oracle Web Channel, note down the Channel Id value generated that's generated. This value is added to the corresponding PeopleSoft bot definition in Creating Bot Definitions. The Client Authentication Enabled option should be disabled.

1. Click , then click Development, and then Channels.

2. Click Add Channel.

3. In Name, enter a name for your channel.

4. In Channel Type, select Oracle Web.

5. In Allowed Domains, enter the actual domain name of the production environment.

6. Make sure the Client Authentication Enabled switch is off.

7. Keep the default value in Session Expiration (minutes).

8. Click Create.

9. With your channel selected, click the Channel Enabled switch to activate the channel.

10. In Route To, select the digital assistant you extended.

11. Note down the value in Channel Id.