Customer Collection Worklist

This section discusses the Customer Collection workflow.

Description

• Event Description: Assign Customers to Worklist

• Action Description: Create a worklist entry for a Collector (using User ID or Role)

• Notification Description: Worklist

Workflow Objects

• Event: SSF_COLLECTION_CI

• Workflow Action: Automatic

• Role: Query –

  • Roleuser by Oprid Qry (if by User ID)

  • [ROLE] Roleuse SSF Collector (if by Role)

• Email Template (or notification vehicle): Worklist record = COLLECT_WL and PSWORKLIST

• Business Process: Process Collections

• Business Activity:

  • Create Collections Worklist (if by User ID)

  • CREATE_COLLECTIONS_BY_ROLE (if by Role)

• Business Event: Create Worklist