Contract Line Cancellation
Cancelling a contract line involves the following general steps:
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Choose to amend an active contract.
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Change the status of a contract line to cancelled.
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On amount based lines choose whether to reverse amounts for completed billing and revenue events.
When creating an amendment, you can cancel a contract line without unlinking billing and revenue plans if the contract lines are amount or percent based. You have the option to reverse the processed amounts for billing and revenue using the Reverse Amounts option on the Amendment Billing Allocation page. If you select the Reverse Amounts option, you are indicating that you want to adjust contract line billing and revenue amounts back to zero. If you do not select the Reverse Amounts option, the system cancels the contract line and the amount that has been billed and recognized for revenue up to that point becomes the final value for the contract line at time of cancellation. These rules apply to contracts that separate fixed billing and revenue and those that do not. If the Reverse Amounts option is selected, then both billing and revenue will be reversed and set to zero.
These additional rules apply for cancelling renewable contract lines:
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You can cancel a renewable contract line.
However, if a contract line is cancelled, you cannot renew that contract line.
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You can cancel a line from which a renewal was created.
Note:
To cancel a contract line with an associated billing plan that is 100 percent billed, you must select the Reverse Amounts option on the Amendment Billing Allocation page.
Note:
If you have a shared Immediate billing plan, you can cancel the individual contract lines.