Importing Consumer Information with the Consumer Message EIP

Before capturing consumer usage information, you must define the consumer in PeopleSoft Inventory either by entering consumer information manually using the Consumer - Consumer page or by receiving data from a third-party consumer management system. PeopleSoft Inventory stores only the data required to produce meaningful material usage and reconciliation reports and then sends data to a third-party billing and cost accounting system. To protect consumer privacy, these pages should be tightly secured with PeopleTools user security features.

Consumer and service data is sent to PeopleSoft by a third-party consumer management system using the Consumer Message EIP. Changes made in PeopleSoft Inventory are not updated in the consumer management system.

The Consumer Message EIP is an inbound asynchronous service operation that receives consumer and service data from a third-party consumer management system. Data sent with the Consumer Message EIP include basic consumer information, such as consumer name, consumer ID, and service encounter with the consumer. This data is used to produce material usage and reconciliation reports.

PeopleSoft delivers the service operations in PeopleSoft Integration Broker with a default status of Inactive. You must activate each service operation before attempting to send or receive data from a third-party source or another PeopleSoft system, such as CRM.

To set up the Consumer Message EIP within PeopleSoft Integration Broker and Enterprise Components, use the information in the table below and refer to the setup instructions in the PeopleSoft Supply Chain Management Integrations, "Implementing Integrations" topic, Setting Up Service Operations section.

Service Operation	Direction and Type	Handlers	Chunking Available?	Integrates With
CONSUMER_SYNC	Inbound Asynchronous	ConsumerSync	No	Third-party consumer management systems

See the product documentation for PeopleTools: Integration Broker