Researching Lost Charges

Researching lost charges involves auditing par location supplies for issues or receipts that were not charged to a consumer. For items in a par location or an internal location, the issue and receipt quantity should equal the total quantity charged to consumers.

Use the Consumer Usage Reconciliation - Summary and the Consumer Usage Reconciliation - Usage Detail reports as the basis of your research and to compare par location issues or receipts against consumer usage. The results are reports that show discrepancies between expected and actual charges for your par location supplies.

Run the reports as many times as needed to reconcile a location. Use the reports with the following inquiry pages to help you research lost charges and complete the manual reconciliation process.

• The Review Shipment History page provides inquiries into material stock requests that have been shipped and depleted.

  The page provides search criteria that include PeopleSoft Inventory business unit, location, item ID, ship date, and so forth. Totals are provided at the bottom of the page for shipped quantity and cost.

• The Receipt By Loc (receipt by location) page provides inquiries into the receipt history for purchased items.

  The page provides search criteria that include business unit, location, item ID, and receipt date. Totals are provided at the bottom of the page for receipt quantity and cost.

• The Review Consumer Usage page provides inquiries into usage transactions.

  The page provides search criteria that include PeopleSoft Inventory business unit, location, item ID, usage date, consumer ID, and service ID. Totals are provided at the bottom of the page for usage quantity and cost.

Possible reasons for lost charges include the following:

• The item usage was not recorded for the service event.

  This can be researched by returning to the consumer charge sheets and checking whether the item usage label was missed in the usage entry process.

• The item was pulled but never used in the service event.

Cross-Par Location Item Lost Charges

Because the Cross Par Location Item Inquiry page conducts a search for items across par locations, an item can be pulled from one par location to be used in a procedure in another location.

If the item is usage-tracked, this usage causes an initial imbalance in the reconciliation of these two par locations. To correct this lost charge, when pulling the item, you need to identify that the borrowed item came from the lending par location. To do so, get an item usage label and attach it to the consumer charge sheet. Record the usage from the lending par location based on the item usage label.