Understanding Work Orders

This section discusses:

• An overview of work orders.

• The work order header.

• Work order tasks.

• Asset downtime entry.

• Work order task accounting.

• Work order creation from a service request.

• Work order creation from PeopleSoft Project Costing and PeopleSoft Program Management.

• Work order creation from PeopleSoft CRM Help Desk and third party help desk applications.

• Work order creation for an Asset from an ESRI map location.

  Note:

  The integration with ESRI ARCGIS (Geographic Information System) and Asset Lifecycle Management is no longer supported as of FSCM Update Image 9.2.055.

• Work order copy.