Understanding the Search Framework Search Engine

This section discusses the ways available to use the Search Framework search engine capability and the predefined Order Management data object sets, search queries and search query data.

Customer Service Representatives (CSRs) often need to locate products or customers. The Search Framework offers CSRs a flexible search mechanism. The Search Framework searches records and fields to locate the requested information. For instance, if a CSR wanted to find all items with a specific description, he would identify the description on the search page and the search engine would locate the information from data contained in the specified records and fields.

PeopleSoft Order Management is delivered with Search Framework search engine capability. The Search Framework collection is predefined but can be expanded if necessary.

Three ways are available to use the Search Framework capability that is provided with PeopleSoft Order Management.

• Use the predefined search collection and do not add fields to the search or the search results page.

• Add additional fields as searchable criteria but do not add these fields to the search results page.

• Add additional fields to the search and result pages.