Deduction Processing

Customers may take deductions for any of these reasons:

• A product discount resulting from damaged goods or a late delivery.

• A reason of their choosing.

  For example, they are penalizing you because you sent a hard copy bill when they requested an electronic bill.

PeopleSoft Receivables provides several tools to help you track all deductions, collect unauthorized deductions, and offset deductions taken for legitimate reasons.

This topic discusses the process flow.