Payments

The Payments tab displays the outstanding and complete payment information for a customer and/or contract and the payment performance for a customer. If you select a SetID, customer, and business unit in the Collections Workbench header, the system will display this information for that specific business unit. If you leave the business unit blank, the system will display the totals on the Outstanding Payments, Complete Payments, and Payment Performance grids for all business units that apply to the selected customer.

With PeopleSoft Contracts integration, you can also search payments (credit items, payments, drafts, and direct debits) based on contract ID, contract line, contract type, billing specialist, billing authority, or reference award number, or a combination thereof, for the following:

  • On Account Items

  • Prepayments

  • Credit Memos

  • Outstanding Payments

  • Complete Payments

When you select the Payments tab, an On Account balance link enables you to access the Items tab and view any new On Account items for the selected criteria. You can also click the Prepayments total amount, which displays any items with prepayments that comprise this total.

You can set up one or more search filters to search for outstanding and complete payments. You select check boxes on the Payments tab to display payments in process, unapplied payments, drafts and direct debits in the Outstanding Payments grid. This grid displays the details for each payment and enables you to click the Deposit ID link to drill down to the Review Payments – All Payments page for regular payments, Draft Control page for drafts, and the Direct Debit Control page for direct debits.

You can use the search filter, select the Direct Debit and Draft check boxes, and enter a date range to display completed payments on the Complete Payments grid. This grid displays details about each completed payment. You can click a link to view the Item Activity From a Payment page, which displays how the completed payment affected each item.

The Payment Performance grid for customers displays the weighted average days and amount, which is the average number of days and amount it took to complete payments falling within a specified year and accounting period and an overall weighted average.

Depending on the level of customer that you select in the header (corporate, correspondence, or remit from) if a customer hierarchy is associated with this customer, then all outstanding payments for every customer that is at the same level or a lower level in the hierarchy appear in the Outstanding Payments list on the Payments tab.

See Customer History Calculations in the Receivables Update process.