Process Flow

To maintain customer account balances:

1. (Optional) Run the Automatic Maintenance process.

2. Enter item selection criteria and matching criteria, and build maintenance worksheets.

3. Use the worksheet to match debits and credits and create write-off, refund, and adjustment items.

   Note:

   If you specify in the automatic maintenance method that you want to generate a worksheet for specific conditions, the Automatic Maintenance process automatically builds the worksheet. Use the worksheet to review the maintenance groups before posting.

4. Set the maintenance worksheet to post.

   Each maintenance worksheet creates one maintenance group. The next time that the Receivables Update Application Engine process (ARUPDATE) runs, the system updates the customer balances and item activity for the selected items and generates the appropriate accounting entries.

   Note:

   The Automatic Maintenance process also creates maintenance groups and automatically sets them to post, unless the automatic maintenance method indicates that the process should generate a worksheet.