Troubleshooting Missing Accounting Entries

When the Receivables Update process finds errors, the process updates the AR_ERROR_CD field in the PENDING_ITEM table with an error code.

If you create accounting entries during the Receivables Update process, the process creates and balances the accounting entries before editing further. If the process does not create the accounting entries, or they are incorrect, the AR_ERROR_CD field contains a value of ACTOB.

If you receive this error code, follow these troubleshooting steps:

  1. Attempt to create the accounting entries online by bringing up one of the pending items that is in error (Accounts Receivable, and then Receivables Updates, and then Correct Posting Errors, and then External Items).

  2. Select a pending item with out-of-balance accounting entries.

  3. On the Accounting Entry page, click the Create button.

    If the accounting entries do not appear, the accounting entry setup is incomplete or in error, and you should receive an error message from the online system.

    If the accounting entries appear, then your billing or conversion interface setup is incomplete or incorrect. Check the interface to verify that the following field values are correct before the group is posted:

    • PENDING_ITEM.DST_BAL_ITEM should be set to O.

    • Make sure that the following fields in PENDING_ITEM have values: RATE_DIV, RATE_MULT, ENTRY_AMT_BASE, DST_ID_AR.