Flexible Attributes

Flexible attributes enable you to define and immediately implement, without customization, new resource or service order attributes that are unique to your business. You can also designate flexible attributes as factors that are included in the Resource Matching factor fit score calculation. Flexible attributes are optional.

The two types of flexible attributes are:

• Resource attributes.

  Resource attributes provide information about a resource, such as industry specialty, and are captured on the resource profile.

• Service order attributes.

  Service order attributes provide information about a job, such as the dress code, and are captured on the service order.

Each flexible attribute can enable either a single value or multiple values to be associated with the resource or resource request. A single-value resource attribute enables a resource to specify only one attribute value. An example of a single value resource attribute is region. It's likely that each resource is assigned to only a single region; therefore, the region attribute would be defined as only allowing a single value for each resource.

A multiple-value resource attribute enables a resource to specify multiple attribute values. An example of a multiple-value resource attribute is industry specialty. Because a resource may have more than one industry specialty, the industry specialty attribute would allow multiple values for each resource.

Flexible attributes can be used for informational purposes only, or they can be used as factors in resource matching. You specify the intended use of the attribute when you establish it.