Overall Fit Score

The matching process identifies and prioritizes candidate resources and service order resource requests using much the same logic that you would employ if you were performing the process manually. This coupling of objective and subjective analysis produces the fit score.

In the Staffing Workbench component and My Assignments component, you see a list of best matches. For example, in the Staffing Workbench - Manage Utilization page, you can view a list of the best open resource requests for eligible resources. On the Staffing Workbench - Fulfill Orders page, you can view a list of the best eligible resources for open resource requests. To generate these matches, Resource Matching calculates the overall fit score, ranks relevant combinations of resources and resource requests, and returns the top-ranking pairs.

A resource's overall fit score includes:

• The resource's Qualifications, Availability, and Preferences factor family fit scores for a resource request.

• The organization's individual factor priorities that are specified on the Search Configuration - Factor Weights page.

• The priorities that are specified by the user during the search session.

The fit score calculation begins with the objective fit scores for each match factor, then calculates factor family fit scores by applying installation-level relative factor importance settings, and finally averages the family scores according to the relative factor family preferences that are selected during search time.

The resulting fit score is not visible to the end user, but it controls which resources or resource requests are presented to the user. The resources or resource requests are returned in descending order of fit score. The fit score is not cached; it is calculated every time a user performs a search using Resource Matching in the Staffing Workbench component or My Assignments component.

Not all factors are necessarily included in the factor family fit score calculation. If you indicated during implementation that an individual match factor is not important, the factor fit score is excluded from the fit score calculations for the factor family that contains that factor. A factor fit score is also excluded if it does not apply to the resource request. For example, if accomplishments are not specified on the resource request, the Accomplishments factor is excluded from the Qualifications factor family fit score calculations.

Not all factor families are necessarily included in the fit score calculations. If you specify a search settings that a particular factor family is not important, the factor family fit score is excluded from the fit score calculations. In addition, if none of the factors in a factor family apply to the resource request, the factor family fit score is excluded from the fit score calculations.