Service Order Workflow

Workflow options for service order processing or notification messages are specified for the business unit during implementation. If workflow options are enabled for the business unit, these actions may occur:

• When a service order is submitted, a notification of a new service order is routed to the worklist of the person who is identified on the service order as responsible for staffing the order.

• If the person who is responsible for staffing the order changes, a notification of the service order is routed to the worklist of the new responsible person. An email notification of the changed service order is also sent to the new responsible person.

• Each time the service order status changes, the system sends an email notification to the person who is responsible for staffing the order (unless that is the person who made the change) and to the interested parties who are listed on a service order.