Understanding Service Orders

In PeopleSoft Resource Management, you use service orders to submit, track, and fulfill requests for services from external or internal customers. You create a service order to define the required services for a project and specify the criteria that the system uses to locate the appropriate resources. Users with different roles in the organization have access to service orders.

This section discusses:

• Service order priorities.

• Service order defaults.

• Qualification profiles.

• Service order templates.