Understanding Service Orders

In PeopleSoft Resource Management, you can request services for a customer by using a service order. The service order form captures information about the engagement and includes one or more resource requests. The resource request section of a service order captures data that is needed to find qualified resources to work on the engagement. Each resource request can have a unique set of skill and date requirements. You can request multiple resources on a single resource request, provided that the same requirements apply for each. Resource Matching uses the specifications in the service order and resource request to search for available, qualified resources.

This section lists prerequisites and discusses:

• The service order form.

• Service order and resource request status.

• Service order templates.

• Service order workflow.