Clause Editing and Special Characters

When you edit a clause and it looks okay, but when you preview the document the clause has an occasional special character, such as an upside down question mark, small square, or strange symbol translation for bullets, the system might have a multibyte data requirement.

Certain multibyte characters in Microsoft Word might not be supported when you integrate with a nonmultibyte PeopleSoft database for clause content in the library. If you are not using a Unicode Standard database, you should avoid using these special characters within the clause library. This exception applies to library setup because the system stores this content in its database.

PeopleSoft attempts to clear and replace these special characters with nonmultibyte representations for you when your system (database) is not configured for multibyte storage when possible; however, a reasonable substitution may not always be available.

When it's not possible for you to run in a multibyte/unicode environment you might need to remove special characters when editing the clause document and substitute a different and more common or simpler non multibyte character representation instead. For example, you might want to turn off smart quotes and retype the quote as a plain double quote in Microsoft Word.