The Order-to-Cash Business Process in a WMS Integration

This section discusses:

  • Order entry.

  • Reservation processing.

  • Order release processing.

  • Order changes.

  • Shipping processing.

The order-to-cash business process enables companies to sell their goods and services to customers. Here is an overview of the process in a WMS integration:

  1. PeopleSoft components are used to take the customer orders, reserve the orders against available quantity balances, and release the orders to the WMS.

  2. In the WMS, the orders are picked, packed, and shipped to the customer.

  3. PeopleSoft provides shipment tracking, advanced shipment notice transactions, costing, accounting, invoicing, and cash collection functions.

Order-to-Cash Process Flow in a WMS Integration

The following diagram illustrates the order-to-cash flow between PeopleSoft and a WMS. The PeopleSoft system is the entry point for the order where the stock is then reserved and released to the WMS using the Shipping Order Release service operation. The WMS picks, packs, and ships the order and sends the details back to PeopleSoft using the Inventory Pick Confirm service operation or the Inventory Shipping service operation. PeopleSoft then completes the costing and billing steps:

The following diagram illustrates the order-to-cash flow between PeopleSoft and a WMS

Order-to-cash process flow between WMS and PeopleSoft

The EIPs that support the order-to-cash business process in a WMS integration are based on a number of assumptions. The following sections detail the assumptions for each phase of the order-to-cash business process.