Understanding Absence Assistant

A chatbot is a computer program that maintains a conversation with a user in natural language, understands the intent of the user, and sends a response based on business rules and data of the organization.

The Absence Assistant is a chatbot for Absence Management designed to assist the employee with absence related services using a conversational interface. Absence data and functionality from PeopleSoft is leveraged by the assistant, using a conversational format, and, an employee can ask absence related questions, or direct the assistant to perform self service transactions.

The Absence Assistant supports the employees in the following scenarios:

• Request Absence

• View Absences

• Current Balances

• Future Balances

• Cancel Absence

On selecting Absence Assistant tile, a chat window appears on the homepage for assistance. The employee can enter a welcome or introductory message or can request for the service or assistance in a conversational way.

The Absence Assistant is available for both desktop and mobile users.