Maintain Component Mapping Page

Use the Maintain Component Mapping page (EOCB_COMP_ASSOC_FL) to associate Bot IDs to a component.

This example illustrates the Maintain Component Mapping page

Field or Control	Description
Component	Choose the component in which the bot needs to be enabled.
Market	Choose the market.
Enable Chatbot	Select Yes to enable a chatbot on the component. After you save the component mapping, the event mapping configuration is automatically created for all the Content References that point to the selected component. Note: This toggle is disabled when you implement the Global Chatbot feature. Global chatbots manage associated bots and override settings using the Global Chatbot Configuration - Override Settings Page.
Order	Specify the chatbot preference order for the user if multiple bots are associated with a component.
Bot ID	Choose the Bot ID of the bot to be associated for the component.
Bot Name	Name of the bot is displayed based on the selected Bot ID.
Parameters	Click the Add Details link to open the Add Chatbot Parameters modal.

This example illustrates the Add Chatbot Parameters Modal

As an admin user or application developer, you can create application package and corresponding application class for a specific chatbot. It gives you more control in managing the chat widget in a component. Based on your business requirements, you can configure the context data to be passed and also whether to conditionally hide or display the widget.

Additional Context

Here, you can specify the application package, class and method you have created for passing additional context details.

Field or Control	Description
Package Name	Select the application package.
Path	Select the required path.
Class ID	Select the application class ID.
Method	Select the application class method. The value returned after execution of this application class are passed as contextual parameters when the chat client is launched. The contextual parameters can then be retrieved within the Skill Dialog flow from user profile variable - ps_context_pram.

Conditional Display

Even if the chatbot widget is enabled, as an application developer, you can conditionally hide or display the widget based on your business requirements.

Field or Control	Description
Package Name	Select the application package you have created with conditions.
Path	Select the required path.
Class ID	Select the application class ID.
Method	Select the application class method. The boolean value returned after execution of this app class controls the visibility of the chat widget.

Note:

This feature applies to the HCM pillar only.

Once you save, the chatbot widget becomes available at the bottom right corner of the application page.

This example illustrates the Chatbot widget on the application page