Selecting Email Character Sets

The PeopleSoft system supports UTF-8 for outgoing Simple Mail Transfer Protocol (SMTP) email messages from PeopleTools application servers. In addition, the PeopleSoft system supports several additional encodings for outgoing email.

PeopleSoft application servers support the following for outgoing email:

  • UTF-8 (default).

  • ISO-2022-JP, Shift_JIS, EUC-JP (for Japanese).

  • ISO-2022-KR, EUC-KR (for Korean).

  • GBK, Big5, GB18030 (for Chinese).

Specifying Email Character Sets

You specify an email character set in the SMTPCharacterSet parameter in the application server configuration file, psappsrv.cfg. By default, the SMTPCharacterSet parameter is set to UTF-8.

Note:

You should specify a value for the SMTPCharacterSet. If you do not specify a value for the parameter, email is sent as-is, with no encoding. Leave the parameter set to the default value of UTF-8 if you are not certain about which value to use.

For example, to use ISO-2022-JP encoding for outgoing SMTP mail, in the psappsrv.cfg file, set the SMTPCharacterSet parameter to ISO-2022-JP, as shown in the following example:

[SMTP Setting]
...
SMTPCharacterSet=ISO-2022-JP
SMTPEncodingDLL=blank

You can also write your own SMTPEncodingDLL modules, if necessary.