Stalled Queues and Processing Statuses
Stalls do not occur by design. They are caused by gaps in functionality, user errors, defects, and so forth.
For example, a queue can become stalled when:
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Multiple domains access the same database and one of the domains is shut down abnormally.
Items may be stalled in the Started or Working status.
Note:
You can use the Domain Status page to correct the problem.
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A change occurs to the pub/sub runtime tables through direct SQL.
The copies of the database tables that dispatchers have in memory are not updated. In this situation, you must reboot the dispatchers.