Activating and Inactivating Routing Definitions

To activate or inactivate a routing:

1. On the Service Operations component, click the Routings tab.

   The Routings page appears.

2. Select the check box in the Select column next to the routing definition names that you want to activate or inactivate.

3. Activate or inactivate the routing definition.

   • To activate the routings, click the Activate Selected Routings button.

   • To inactivate the routings, click the Inactivate Selected Routings button.

4. Click the Save button.