AgentStatistics

This section lists the constructor, fields, and returns (if applicable) associated with this class.

Constructor

Constructor	Returns
AgentStatistics()	AgentStatistics object

Fields

Field	Type
averageCallDuration	Number
averageHoldDuration	Number
callsHandled	Number
data	Associative array
percentIdleTime	Number
percentTimeAvailable	Number
percentTimeInCurrentState	Number
percentTimeUnavailable	Number
taskAcceptedCurrentLogin	Number
timeCurrentLogin	Number
timeWorking	Number
totalTaskAcceptedLogin	Number
totalTaskDoneLogin	Number
totalTaskDoneLogin	Number
unavailableDuration	Number
waitDuration	Number