Configuring Pop-Up Windows

PeopleSoft CTI can launch and populate transaction pages in the following ways:

• Default URL.

  The same URL is used for all calls. The Automatic Number Identification (ANI) is passed in as a parameter to that URL. The ANI identifies the telephone number from which the incoming call originated, and the number may be useful in determining what application data to retrieve. For example, it may be the home phone number of a customer.

• Build the URL from attached Call Data.

  PeopleSoft CTI formats a URL for the browser with a specific target PeopleSoft menu, market, and component. However, this method cannot be used if you are accessing multiple databases through the PeopleSoft Portal.

• iScripts.

  PeopleSoft CTI opens the transaction page using an iScript. This method must be used if you are accessing multiple databases through the PeopleSoft Portal. The iScript communicates with the targeted database to populate the appropriate transaction page with the caller's data.

Note:

The call ID is passed in the URL string as a variable named callID.

Note:

Browser settings and add-on tools that block pop-up windows can prevent CTI inbound call pop-up windows from appearing. If possible, configure such tools to allow pop-up windows from your site or domain.