forward

Syntax

forward(fromagentId,toagentId, qid, userdata, chatdata, reason)

Description

Forward chat to another agent or another queue.

Parameters

Parameter	Description
fromagentid	The agent id from whom task is forwarded.
toagentid	The target agentid to whom task is forwarded.
qid	The target queue to forward the task.
userdata	The user data.
chatdata	The chat data.
Reason	The reason code to forward the task.

Returns

Request number.