Logging CTI Events

CTI events can be logged in the CTI Event Log. You can view the logged CTI events by navigating to PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then CTI Event Log.

To implement CTI event logging, navigate to PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Configuration, and then Tune MCF Clusters and set the key log_cti to yes. Use the Notify Cluster page to notify the affected queue to refresh logging parameters.

The CTI event log logs all events and requests related to a session, user, or call connection. It also logs all events related to call and group information.