MCFBroadcast

Syntax

MCFBroadcast(cluster, queue, task, state, presence, message, securitylevel, importancelevel, senderid, NameValuePairString)

Description

Broadcast a message to any queue, cluster, or only agents.

Parameters

Parameter	Description
cluster	Cluster Id to which we need to send broadcast message.
queue	Denotes the queue Id in the cluster.
task	Denotes the task, such as email, chat, voice, or generic.
state	Denotes the state, such as LoggedIn and NotLoggedIn.
presence	Denotes whether the agent is ready or not ready.
Message	Enter the message to broadcast.
security level	Security level defined by application developers.
importance level	Importance level defined by application developers.
sender Id	The sender's user id
namevaluepairs	Any extra data formed as name-value pair string.

Returns

None