Specifying Agent-Specific URLs

This page defines URLs that this agent can send to a client browser. Access the URL page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Third-Party Configuration, and then MCF Third-Party Agents, and then URL

This example illustrates the fields and controls on the URL page. You can find definitions for the fields and controls later on this page.

The URL page displaying the Agent ID and Name and having the following editable fields: URL Name, URL Description, and URL.
Field or Control Description

URL Name

The URL name appears in the agent's URL drop-down list box.

URL Description

This description appears only on this page, to further describe this URL or, for example, its reason for inclusion.

URL

Enter the URL. The URL must include the protocol (http://) and any required parameters.

All URLs defined for the agent are downloaded when the agent launches the agent chat console by accepting a customer chat. These URLs are not available in collaborative chat.

If you send a PeopleSoft Pure Internet Architecture URL, be sure that the recipient has permissions to access that portal, node, or page.