Using Hot Keys

Hot keys are combinations of keyboard buttons that you can press instead of using a mouse. To help you easily select options, PeopleSoft CTI offers the following hot keys:

Hot Key	Description
Alt + R	Registers your phone extensions with the CTI middleware.
Alt + 1	Makes Extension 1 the active line.
Alt + 2	Makes Extension 2 the active line.
Alt + S	Presents a list of applicable call actions for you to select.
Alt + P	Presents a list of frequently called telephone numbers for you to select.
Alt + G	Enables you to perform a call action.
Alt + C	Enables you to cancel a call action.
Alt + Z	Enables you to check agent status.