Viewing Information About the Agent Information Page

Access the Agent Information page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then CTI Configuration, and then View CTI Agent Information

This example illustrates the fields and controls on the Agent Information page. You can find definitions for the fields and controls later on this page.

The Agent Information page is a read-only page that displays the following information about a CTI agent.

Field or Control	Description
User ID	Displays the agent's PeopleSoft user ID.
Agent ID	Displays the agent's CTI middleware ID.
Queue	Displays the queue to which an agent is assigned.
Configuration ID	Displays the configuration ID associated with the agent.