Entering Search Criteria

Before you can view historical performance data that is related to users, you need to specify search criteria. This section covers the search criteria for user history.

Field or Control	Description
User ID	Specify the user ID of a particular user. This field prompts against the PSPMOPRDEFN table.
From/To Date/Time	Specify a range of time. The system searches on the monitor date and time, not the agent date and time.
Search	The Search button performs a search based on the search criteria that is defined on the page. If you want to view the most current information, use theRefresh button after running the initial search. If you clickSearch repeatedly, the system returns the same results from the same time range for each search.
Refresh	Updates the value in the To Time field to equal the current time and performs a search. Enables you to view the most current results of a search.