Solution For Windows

On a Windows-based application server, make sure the server operating system has the corresponding language installed.

To resolve this issue on Windows servers:

1. Make sure that the corresponding language locale, such as CP932 (for Japanese) character set, is installed at the operating system level.

   Use the Regional and Language Options utility in the Control Panel to get the list of installed locales, and use “chcp” in the command prompt window to see the current default code page.

2. Use Control Panel/Regional and Language Options to set the system locale for the session that runs the application server with a valid language.

   For example, on the Advanced tab for the Language for non-Unicode programs option, select Japanese for the Japanese system locale of CP932.

3. Use PSADMIN to set the Character Set parameter so that it reflects the appropriate code set.

   Using the Japanese example: the default code page CP932 (equivalent to SJIS) and the character set value in PSAPPSRV.CFG must agree. So in this case, PSAPPSRV.CFG requires “sjis” to be set as the character set, as in Character Set=sjis.