Web Server Default System Timeout

PeopleSoft Interaction Hub normally depends on a content reference timeout setting to determine how long to wait for a pagelet to load before it considers the pagelet to be unavailable. However, if the remote server is unavailable, the content reference timeout setting is ignored. If the portal can’t establish a connection to the remote host, it uses the default system timeout.

The default system timeout defaults to 20 seconds. If you expect the remote server to be slow or down for longer than 20 seconds, you should specify a longer default system timeout, by configuring your web server to set the defaultConnectTimeout JVM environment variable to an appropriate value using one of the following procedures.

For example,

SET JAVA_OPTIONS_WIN32=-server -Xmsnnnm -Xmxnnnm -XX:MaxPermSize=nnnm
 -Dsun.net.client.defaultConnectTimeout=default_timeout

Where default_timeout is the number of milliseconds that the portal should wait to establish the connection to the host.

See the web server documentation for instructions on modifying this JVM environment variable.