About the Word Web Service

The Word Web service enables you to use the Word mail merge feature directly with your Siebel database. The Word Web service adds a custom toolbar to your documents. You can use the toolbar to perform your mail merge tasks. You can use the Word Web service to perform the following tasks:

• Create a list of mail merge recipients with data from your Siebel database.

• Refine your mail merge message and add fields to represent fields from your Siebel database.

• Preview your mail merge documents with the data fields populated with data from your Siebel database.

• Print or email your mail merge documents directly from Word.

• Log each mail merge event as an activity in your Siebel database.

By default, the following record types are supported:

• Accounts

• Activities

• Contacts

• Opportunities

• Service Requests

Note: Platform, database, and other certifications for Siebel are found on My Oracle Support. For help searching for certifications, see How to Check the Certification Matrix in the New My Oracle Support Site (KB871388).

Users must have the macro-security level set to medium or lower to use this web service.