1. Database Upgrade Guide
  2. My Oracle Support

My Oracle Support

This site provides the Certifications tab and provides search access to articles, Release Notes, and various other kinds of documentation relevant to Siebel CRM:

  • Release Notes. Siebel CRM Update Guide and Release Notes on My Oracle Support, KB825124, might contain late-breaking information that the Siebel Database Upgrade Guide doesn't yet include.

  • For information on patches and certifications, on My Oracle Support, search for Patches and Product Certification Matrix (select the Product Certification Matrix tab for applicable certification).

  • Articles. Articles provide important information on specific upgrade issues. Many articles related to upgrade issues are located on My Oracle Support. References to articles are integrated throughout Siebel Database Upgrade Guide.

    For Siebel language support, Unicode support, and legacy code page support, see 1513102.1 (Article ID) on My Oracle Support.

  • Troubleshooting. Troubleshooting documents contain information about how to troubleshoot common upgrade issues such as error messages encountered during the upgrade process, and other unwanted behavior in Oracle’s Siebel Business Applications. Troubleshooting documents can be found for a variety of upgrade issues, including error messages found in upgrade logs. For more information browse Troubleshooting content on My Oracle Support.

  • Siebel Updates. Siebel Updates and documentation are provided on My Oracle Support. For more information about installing Siebel Updates and releases including new features, see Siebel CRM Update Guide and Release Notes on My Oracle Support, KB825124, for each applicable release.