Setting Up Siebel Chat for Languages Supported by Third-Party Chat Solutions

Siebel Chat currently supports all languages supported by Siebel applications.

The Chat Language Mapping view in Siebel Call Center is used to map third-party chat language IDs to standard Siebel Call Center language code values.

To set up Siebel Chat for languages supported by third-party chat solutions, map the correct third-party chat language ID to the appropriate Siebel Call Center language code, as described in the following procedure.

To set up default chat language mapping

1. Navigate to the Administration - Communications screen, then the Chat Language Mapping view in Siebel Call Center.

2. Map the correct third-party chat language ID to the appropriate Siebel Call Center language code.