Evaluating the Environment

Whether you are beginning your upgrade with the development environment or the test environment, it is advisable to begin by evaluating the process to determine resource allocation and other concerns.

This table includes information relevant to this phase of the upgrade:

Upgrade Tasks	Where to Find Documentation	Dev?	Prod?
1. Check My Oracle Support for recently published articles regarding your upgrade.	My Oracle Support (https://support.oracle.com)	Yes	Yes
2. Check Siebel CRM Monthly Update Guides and Known Issues for a list of known issues.	Siebel CRM Monthly Update Guides and Known Issues (KB825124) on My Oracle Support (https://support.oracle.com) Also see the readme.html file provided with the installation media for each release.	Yes	Yes
3. Review hardware and third-party software requirements.	You can find platform, database, and other certifications for Siebel on My Oracle Support. For help searching for certifications, see How to Check the Certification Matrix in the New My Oracle Support Site (KB871388).	Yes	Yes
4. If you need help evaluating your environment, then contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracle’s Application Expert Services.	Contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracle’s Application Expert Services	Yes	Yes